General Terms & Conditions

These General Terms & Conditions constitute the entire agreement between Kapetánissa Concept Studios (hereinafter “Kapetánissa”, “apartment” or “us”) and our customers (hereinafter “Guest/s” or “you”). These General Terms & Conditions are published on our official website. When you book your stay with us, you automatically agree and accept all provisions of the Agreement as valid and binding for you and your guests that will stay in our apartments.

• DEFINITIONS & SERVICES

Kapetánissa Concept Studios: Is the accommodation establishment of 2 separate and independent studio apartments, namely Zála Accessible Studio and Kerá Standard Studio in Stalis, Crete. 

Apartments (or “us” or “we”): Are the aforementioned studio-apartments, where you will be provided with accommodation services and other related facilities according to the Agreement.

Customer: Is the person who orders services from Kapetánissa and the apartments from Kapetánissa.

Guests (or “you”): is the customer and their companions who have booked and will stay in the apartment or apartments of Kapetánissa.

Companions/Invitees: The persons staying with the guest/person that made the booking in the apartment.

Agreement: is the agreement between Kapetánissa on one hand and the Guest and their companions on the other for the provision of accommodation and all other related services and facilities provided during your stay in our apartments, including third party services. The Agreement includes these General Terms and Conditions.

Third Parties: are independent companies and contractors that Kapetánissa has partnered with to provide guests with experiences and transportation services to our Guests.

Third Party Services: are services provided by Third Parties, such as indicatively excursions, tours, taxi or transportation services, olive oil tasting, wine tasting, massage as well as any other services billed directly by the Third Party or Kapetánissa (in accordance with the agreement made between Kapetánissa and the Third Party) and provided by the Third Party or their employees, who are not employed by Kapetánissa.

Booking Agents: Are booking channels, travel agents, as well as any third party that, either directly or through an internet platform or any other type of internet means, telephone or other, books an apartment at Kapetánissa on your behalf. 

Booking Confirmation: is the acceptance by Kapetánissa of the Guest’’s booking request, which includes, pricing rates, arrival and departure dates, number of guests, number of apartments and all other facilities and services provided to the Guest and their companions.

General Terms & Conditions: These can be found at the bottom of the Kapetánissa Concept Studios official website.

SERVICES

Kapetánissa and its apartments provide services as articulated in our official website and these General Terms & Conditions, such as accommodation services.

During their stay our Guests are able to use a variety of facilities and services, either ours or provided by Third Parties, which are all articulated in our website and the Booking Confirmation.

Except as expressly mentioned in our official website, the Agreement and the Booking Confirmation, no other services or facilities are provided by Kapetánissa to the Guests and their companions.

2. BOOKING

2.1. Anyone can make a booking, either directly with Kapetánissa, through our website or any other procedure adopted by the company for this reason or through Booking Agents. In case that the Guest makes a booking through a Booking Agent, Kapetánissa and the apartments shall not be responsible or liable for services that such Booking Agent promised, if such services are not included in the official website of Kapetánissa or for terms and rates that such Booking Agent did not have the authorization to provide to you.

2.2. In order to make a booking at one of Kapetánissa’s apartments, you need to be over 18 years of age. In case you are under this age, your parents can make a booking on your behalf, in which case your parents or someone over 18 needs to accompany you during your stay in our apartments. In any event, in case of booking by using a valid card or debit card, the owner of such card needs to be present with you.

3.3. Guests are responsible for providing their personal data, as requested during the booking process, which shall be true and accurate and as imprinted in the Guest’s identification card or passport. In addition, Guests are obliged to keep their contact details updated, as necessary, in order for us to be able to provide our services and execute this Agreement.

The company will not have any liability if failing to notify the Guest relating to this Agreement, if the Guest’s contact details are false, misleading or outdated and the Guest is not possible to be reached, in which case it is hereby agreed by the Guest that they waive their right for notifications.

2.4 The Guest shall book a specific type of apartment from the apartments listed in our Kapetánissa official website.

3. PAYMENT TERMS & CANCELLATION POLICY

3.1. You may pay for your stay at Kapetánissa with all available methods, such as cash, credit/valid card, ebanking, money transfer or any other method to be accepted by us in the future. Our payment policy is the following:

– For Non Refundable Rates, upon reservation, the full amount will be charged on your credit card, which will be non-refundable in case of last minute cancellation, modification or non-show.

-For Flexible Rates, a credit card guarantee is required, in order to secure your reservation. Kapetánissa reserves the right to pre-authorize credit cards prior to the Guest’s arrival. The credit card will be charged only if cancellation fees are applicable, based on the company’s cancellation policy.

-When ‘’flexible’’ or ‘’non refundable’’ rates are not applied, guests can choose between paying 50% of their entire stay at the time of booking, or paying 100% of their stay at the time of booking. When paying 50%, the rest of the amount is charged at the time of arrival. This method applies to our booking system accessible via our website.

Our payment policy is presented on our website and is also provided during the booking procedure through our web tools and platform or Booking Agents or their platforms. A specific payment policy may be provided in the Guest’s Booking Confirmation.

3.2. Special offers or discounts are stated on our website or promoted through our social media channels and promotional activities. They are applied according to the information provided in the aforementioned means. 

3.3. In case of long term leasing of the apartment, the charges and the terms may differ and are notified to the Guest directly after booking and at least 20 days prior to their arrival. 

3.4. In order to provide a Booking Confirmation, Kapetánissa will usually request that a deposit or the full amount charged is paid in the Company’s account or charged in your credit card on behalf of the Company.

If your booking is made through a Booking Agent, such deposit will be included in such Booking Agent’s billing voucher. In case you are not present in the apartment at the arrival date mentioned in the Booking Confirmation and you do not use our accommodation services, then the Company will keep the aforementioned deposits as reimbursement and be free to offer the apartments kept for the Guest to any third party.

3.5. Our cancellation policy is the following:

-For Non Refundable Rates, no free cancellation is allowed for these rates. If the booking is cancelled or modified or in case of non-show of the Guest their companions, an amount equal to the 100% of the booking rates will be charged as cancellation fees.

-For Flexible Rates, cancellation policies may vary , depending on the booking platforms, the Company’s policy and the dates of your reservation.

In case of Booking through our website, by choosing paying 50% or 100% of your stay, the following policy applies:

-Free cancellation is allowed if you cancel 30 days before your arrival. If you have already paid the full or part of the charged amount, the exact amount that you have paid will be returned via the payment method you used.

-Cancellations made 14 days or more prior to arrival are eligible for a partial refund. -Cancellations made within 14 days of arrival are non-refundable.

– No shows are charged the full amount of the stay.

-In case of cancellation 30 or 14 days prior to arrival, guests may choose, instead of a full or partial refund respectively, to rebook their stay for the following summer season. The new stay must be for the same month, number of nights, and number of guests, and will be offered at no additional cost.

-Reimbursement for cancellations made less than 14 days prior to arrival may be considered in circumstances beyond the Guest’s control (e.g. pandemic, environmental disaster etc).

-In all other cases the entire amount will be charged.

Our cancellation policy is also provided during the booking process, relating to your specific order, through our booking tools and platform. The specific cancellation policy for your approved products and services is included in the Guest’s Booking Confirmation. However, in case that the booking with Flexible Rates is accompanied with special offers and discounts, the Company will have the right to keep the full amount of the deposit.

3.6. In case you want to change your booking or your arrival and departure dates (check in & check out), you must send your request to our Company. Kapetánissa is not obliged to accept such a request and this will depend on the apartment’s availability, the dates you initially booked and other factors. In addition, this may entail extra charges, which will be communicated to you. In case the Company accepts your request and you approve any additional charges that may apply, you will receive an updated Booking Confirmation. Only an updated Booking Confirmation shall be considered as valid approval of a change of booking or a change in arrival and departure dates on behalf of the Apartment.

3.7. Any other charges for additional services provided during the Guest’s stay, such as the experiences provided through local partners, will be either paid online or upon arrival. The Company shall provide the Customer with the relevant invoice that will indicate the respective charges in detail.

4. YOUR STAY AT KAPETANISSA CONCEPT STUDIOS 

4.1. Check in & check out hours are mentioned in our website and the Booking Confirmation. In case, there is no relevant mention in such documents, then Customers and Guests can check in at or after 15:00 and shall check out by 11:00.

4.2. The Customer is obliged to maintain communication with the Company on the day of arrival either by mail or through applications: viber, whats’ app, imessage, sms because through the above they will receive a message with all the necessary information and passwords about the access in the apartment. In case the Guest is unable to access internet and their mobile devices during the arrival date, they must inform the Company 24 hours before their arrival.

4.3. Kapetánissa is not obliged to provide accommodation to the Guest and their companions before 15:00 (early check in). The Guest may agree with the Company otherwise, in which case an additional charge may apply. If the Customer accepts such charge, then Kapetánissa will send an amended Booking Confirmation. Any derogation from the aforementioned check in & check out hours can only be binding upon the Company, a) if it is stipulated in the Booking Confirmation or b)if such change is requested during the Guests stay, only when the apartments’ manager has provided their approval and the Customer has paid the relevant additional charge.

4.4. Kapetánissa is not obliged to provide accommodation to the Customer and the Guests after 11:00 (late check out). In case the Guest and their companions do not depart from the apartment booked by 11:00 at the date of departure (late check out), the Company will have the right to impose an extra charge, depending on the time the Guest and their companions actually departed from the apartment. If the apartment is evacuated by the Guest and their companions before 18:00 of the same date, then the Customer will be obliged to pay an amount equal to the 50% of the rate of that apartment for this date. If the apartment is evacuated by the Guest and their companions after 18:00 of the same date, then the Guest may be obliged to pay an amount equal to the 100% of the rate of that apartment for this date. The above presupposes that the Guest has informed the Company 24 hours before the late check out time and that the specific apartment is available that day.

4.5. Towels and bedsheets are changed upon request, to ensure minimum use of water resources. In case of stays equal to or more than 5 nights, towels and bed sheets are changed by Kapetánissa staff once every 5 nights. Kapetánissa staff will enter the apartments daily to take the trash out, sanitize the bathroom area and replenish toiletries and the coffee station.

5. LOST ITEMS, VALUABLES & PROPERTY

Kapetánissa is not responsible for any items, valuables or other property of our Guests and their companions that have been forgotten on the property. In case you lose any items or valuables during your stay in our accommodation, you should immediately inform Kapetánissa staff. For our Guests’ convenience we keep all lost items, valuables or property found for a period of one (1) month, after the date they were found. In case we find any items and valuables, we have no obligation to contact our Guests, in order to inform them accordingly. If we are not notified by our Guests that they have lost specific items, valuables or property within one (1) month from their departure (check out late), the Company will not have any obligation to return them, since it is our policy to dispose any such lost items, valuables and property that are found in our properties after one (1) month. In case of any return of lost items, valuables and property to you, the postage of courier costs will be borne by you.

6. STOLEN ITEMS, VALUABLES & PROPERTY

Kapetánissa is not responsible for any stolen valuables, items or other property of our Guests. It is your obligation to protect your property and keep your valuables safe. We encourage our Guests to lock their apartment at all times that they are not present and to use the safety boxes in our apartments. Our Guests shall immediately inform the property staff, in case of stolen goods, property or valuables, so as to notify the police as early as possible.

7. DAMAGES TO KAPETANISSA PROPERTY

7.1 Our Guests are responsible for any damage caused to the apartment or any furniture and equipment in them as well as the common sitting area due to any act or omission attributable to them or their invitees. In such a case, the Guest shall be jointly liable with their invitees. If such damage is detected after the Guests have departed, our Company reserves the right to make a charge to the Guest’s credit or debit card, in which case, our Company reserves the right to charge the Guest with the cost of replacing any items that were damaged or removed without consent from the Company by the Guest or their invitees. The charge will be the full replacement amount of the missing or damaged item, furniture or equipment, which includes possible transportation and labor costs. In case a guarantee has been received upon the confirmation of booking, the amount is deducted from it as compensation for the damage of the accommodation.

7.2. Kapetánissa is responsible for the proper operation of the equipment and any device of the accommodation. In case of maintenance, physical damage or functionality issues due to weather events or other cause for which the Guest is not responsible, Kapetánissa is obliged to repair the damage as soon as possible and replace the non-functioning equipment. In case the property is considered non-functional due to the damage or the inability to be resolved immediately, the Company is obliged to provide you with appropriate accommodation, if there is available, or to compensate you with the amount corresponding to the remaining days of your booking. The charge corresponding to the full amount of the replacement or repair is borne exclusively by the Company.

8. HOTEL OBLIGATIONS

8.1. The Company is responsible for providing accommodation services to its Guests as provided for in its website and the Booking Confirmation, diligently and professionally, showing the appropriate responsibility expected from any quality accommodation around the world. The Company has in place a strict and high quality health & security policy.

Kapetánissa complies with all mandatory provisions of health and safety regulations and legislation in Greece. In addition, we adopt all appropriate standards and acquire certifications for health and safety, so that our Guests can feel secure and comfortable in our apartments and enjoy high standards of services.

8.2. In case of injury, illness or any need for medical care or assistance, our Guests shall immediately inform Kapetánissa staff, in order to request assistance and refer them to a doctor or hospital. The Company is not responsible for external hospital’ s and doctor’ s services or charges, which shall be paid by our Guests directly to them and are not included in our charges.

9. GUESTS OBLIGATIONS

9.1. Guests are obliged to leave the apartment upon their departure exactly as it was upon their arrival. In case of misuse of the accommodation and its general equipment, Guests will be charged extra costs.

9.2. Guests shall respect Kapetánissa Concept Studios and its surroundings and not cause any damage or discomfort to neighbours or their properties. Guests shall follow the General Quiet Hours according to Greek law.  Kapetánissa may deny access to its common areas and apartments Guests that do not comply with the aforementioned rules as well as appropriate hygiene standards or have consumed an excessive amount of alcohol. In case of death, injury or other damage thereof attributable to specific Guests, Kapetánissa may provide their data details to the police, in order to initiate relevant prosecution procedures and they will be responsible to indemnify and hold our Company harmless from and against any claims, actions or damages claimed by any third party or employee due to their actions.

9.3. Children under the age of 10 are not allowed. Infants or young children are not allowed due to the layout, sound sensitivity, and common sitting areas of the Kapetánissa establishment. Children over 10 years old and up until 18 years old need to be accompanied by a parent or guardian. There is no additional charge for children up to 15 years old as a 3rd person staying in the apartments.

9.4. Pets are allowed for stays exceeding 15 nights. Service dogs are allowed irrespective of the number of nights spent, but prior communication with the Kapetánissa team needs to be made.  

9.5. Smoking is strictly prohibited in the property of Kapetánissa, including all apartments, and common areas. When in open spaces outside the building of Kapetánissa or in balconies, Guests are advised to avoid smoking near other guests, in a manner that would disturb their stay and enjoyment of facilities.

9.6. Kapetánissa does not provide parking for the Guests’ vehicles. In case Kapetánissa provides such a parking facility, it is agreed and accepted that the Company will not be responsible for the safety of the Guest’s vehicles and that the Guests shall have in place relevant insurance, in order to cover damages to the vehicle, its destruction or theft.

9.7. You are not allowed to sublet the apartment provided to you by our Company nor can you provide accommodation in such a room to any third party. At your arrival you are obliged to declare the exact number of guests that will be staying in the apartment that you have booked. No additional guests are allowed, except if this has been approved by the Kapetánissa team, in which case an additional charge may be applicable.

9.8.Parties and social events are not allowed in our apartments or in public areas of our accommodation.

9.9. The accommodations of Kapetánissa are ground floor facilities, without steps. One of our apartments, namely the Zála Accessible Studio is accessible to guests with limited mobility. Specifically, it has a roll-in shower with grab rails and chair and the space has been designed to allow the free movement of wheelchairs.

9.10.Our accommodations have wireless (wi-fi) services. The Guests and their companions are obliged to comply with the wi-fi appropriate usage policy. Indicatively, you may not use such services for unlawful or fraudulent acts, for defamation, insults to third parties, infringement of intellectual property rights or proceed in any other act that will lead to denial of service. In addition, Guests are obliged to respect privacy and comply with all applicable legislation, regulations and guidelines for the protection of personal data during the use of such wi-fi services. The Company may temporarily or permanently suspend the provision of wi-fi services to Guests that do not comply with their legal obligations or the apartment’s wi-fi appropriate usage policy, without any further notification. In this case, the Guest shall refer to the apartments staff and the wi-fi services can be restored with the prior approval of the manager of the apartments. The Company may, also, temporarily suspend the provision of wi-fi services for maintenance, support of its systems or upgrades in which case the Company can not be held liable against its Guests for the unavailability of wi-fi services for any reason whatsoever, since you understand and acknowledge that this constitutes a legal and valid reason for the unavailability of wi-fi services for a limited duration.

9.11. In case you have a complaint, you are encouraged to bring this to the attention of the Kapetánissa staff during your stay there. Otherwise, the Company may not be able to examine your complaint, if it is submitted after your departure. In any event, the Company is not obliged to review or answer to any complaint that is submitted more than one (1) month after the Guest has checked out, in which case you waive your rights to submit such complaint to any competent administrative authority or Court.

10. CANCELLATION BY THE HOTEL

The Company may cancel any Booking Confirmation or any booking whatsoever at any time and at no cost or reimbursement owed to the Customer or its Guests. Indicatively, the company may cancel any booking in case:

10.1. The Guest has provided false or misleading information regarding his or her personal identification data and contact details.

10.2. The Guest or their invitees infringe any provision of this Agreement, which are all considered material.

10.3 The Company has reasonable grounds to assume that the use of accommodation services may endanger the apartments’ operation, the security or the image of the Company in public without being attributed to the apartment or its Company.

In all aforementioned cases the Company has the right to keep the deposit paid by the Customer as reimbursement.

11. RELATION WITH BOOKING AGENTS

Where Kapetánissa collaborates with Booking Agents, the Company and its apartments are independent contractors and have no authority or control over them. In this context, we conclude agreements with such Booking Agents but we can not be bound by promises made by them that go beyond what is provided in our website or deviate significantly from our capabilities and rates. In this context, if such third parties promised products or services not provided in our official website or rates that have not been included in our agreements, then we may not be held liable for such misrepresentations or false promises made by Booking Agents.

12. PRIVACY AND PERSONAL DATA

We collect, use, share, store and process your personal data in accordance with Greek Law and Police directives, in order to be able to provide you accommodation and other services and collect charges. With your consent we may, also, collect, use, share, store and process your personal data pertaining to your preferences, choices, conduct, comments and recommendations, in order to provide you with improved and personalized services, as well as provide you with newsletters, marketing and other promotional material, featured specials, send relevant messages or carry out satisfaction & customer surveys. Your personal data are securely stored and used only to make your stay personalised and of great quality.

13. LIMITATION OF LIABILITY

13.1. Kapetánissa’s liability is set out and governed by the terms and conditions included in the Agreement. In any case, Kapetánissa shall under no circumstances be liable towards the Guests for indirect, consequential, special, incidental, or punitive damages, including loss of income or opportunity. Kapetánissa’s liability under this Agreement shall be limited to the amounts actually paid by the Customer for accommodation services during their stay, when the relevant incident took place.

13.2. In case of proven harm, injury or damages incurred by any Guest due to the accommodations´or its staff proven fraudulent, intentional or willful acts or due to their gross negligence, Kapetánissa may be found liable to reimburse the Guest thereof by competent courts. In such a case, Kapetánissa’s liability may not exceed the amount of five thousand Euros (€ 5.000) as full compensation for any and all damages and harm incurred by such Guest.

13.3 In case of any complaint, damage or injury or any other type of claim against the Company, the Guest must inform the Company accordingly as soon as possible and in no event later than one (1) month after the Guest’s departure from the apartment or the occurrence of such event that gave rise to the claim or complaint. After such a period, it is acknowledged that the Company will have no liability towards its Guest and be released of any such liability and the Guest waives their right to make any claim or initiate any administrative or court proceeding against either the Company or Kapetánissa’s apartments in general.

14. FORCE MAJEURE

14.1. A “Force Majeure Event” means war or terrorist activity (including cyber attack), riots, civil commotion, nuclear accident or act of God (including flood, storms, tampest, earthquakes or lightning), strikes, action taken by government, fire or serious explosion, malicious damage, diseases, a pandemic or any other situation out of the control of Kapetánissa.

14.2. If the performance of any accommodation or other service by the Company is prevented or its obligations can not be performed by reason of any, or any combination of the Force Majeure Events, the Company shall be entitled at its sole and exclusive choice to either cancel the Booking Confirmation and return the deposit to the Guest or provide the opportunity to the Guest to change the date of their booking at a later time, after the Company’s approval, provided, in both cases, that the Guest is notified within reasonable time of the occurrence and nature of the of the Force Majeure Event.

14.3 In addition, the Company may, at its sole and exclusive choice, either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Guest to change the date of their booking at a later time after the Company’s approval, in the following cases:

-The whole or a significant part of the Company’s establishment, where are booked rooms are situated shall undergo urgent or mandatory maintenance; or

-There is a failure to supply the apartment with electricity, water or electronic communications that is outside of the Company’s control; or

-In order to prevent or limit a pandemic or the spread of any other disease or any other health and safety threat.

15. GENERAL PROVISIONS

15.1. The Guests and any invitees may not assign or transfer to any third party any rights or obligations under this Agreement or the Booking Confirmation, in whole or in part, without the prior written consent of the Company.

16.2. No waiver by Kapetánissa of any breach of any provision of this Agreement will constitute a waiver of any other breach of that or any other provision of this Agreement. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from the Agreement by Kapetánissa or the apartments will not operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder by Kapetánissa or the apartments shall preclude any other or further exercise thereof of the exercise of any other right, remedy, power, or privilege of Kapetánissa or the apartments.

16.3. In the event that any of the provisions of these General Terms & Conditions are held to be unenforceable, invalid or illegal, the remaining provisions of these General Terms & Conditions will remain in full force and effect and Kapetánissa will have to amend such unenforceable, invalid or illegal provisions, so as to be valid, legal and enforceable.

16.4. No amendment to or modification of or rescission, termination, or discharge of this Agreement is effective, unless it is in writing and approved by the apartments and Kapetánissa.

We may modify these General Terms & Conditions from time to time. If we do so, we will post the revised version here and change the “Last Updated Version” date (the date it applies from) at the end of this document. Consequently, we recommend that you consult them as published in our official website and regularly, particularly when making a reservation at one of our apartments.

15.5. This Agreement shall be governed by, interpreted and construed in accordance with the Laws of Greece, without regard to any conflicts of laws provisions or principles. Any dispute arising out of or in connection with this Agreement, its interpretation, execution or validity, is hereby submitted to the sole and exclusive jurisdiction of the competent courts of Heraklion, Greece.